FAQ

We’ve put together some frequently asked questions to give you more information about DineMarket.

Who is Dine Market?
  • Up until the pandemic began, DineMarket was a Wholesale Marketplace Only where restaurants and businesses went to discover and purchase from local.
Why don’t I see suppliers or products?
  • Most likely we don’t have suppliers servicing your area yet.
  • Reach out to us to see about servicing your location!
How do I know if I met the suppliers’ order minimum?
  • Each supplier will have their own order minimum and cut-off time.
  • You can view this information before your order is placed by hovering over the suppliers’ names on the left side of your screen.
How do I place an order?
  • Create an account to view and shop products from any supplier that delivers to your home address.
  • To add items, just click on the product to add to your shopping cart.
  • When you are done, click on the shopping cart icon in the top right corner to preview your orders.
  • The orders in your cart are per supplier.
  • Click submit and pay for each order.
  • You will receive an email confirmation for each order submitted.
Can I purchase items from more than one wholesale supplier in a single order?
  • Not at this time. Currently, orders can only be placed per supplier only.
  • Each supplier packs and delivers its own orders.
Can I modify or cancel my order after it’s been placed?
  • Yes, you can cancel the order before the order cut-off time by going to “orders,” then by clicking on “order details” and then clicking on “cancel.”
  • Both you and the supplier will receive order cancellation emails.
  • After the cut-off time, your order can no longer be canceled.
  • Orders can not be modified but if you do want to make changes to your order, give our team a call on 646-606-2380.
Do prices change on products?
  • Yes, some suppliers change their prices for certain items.
  • At this time, we can only honor prices that are paid upon checkout and not on past orders.
How do I know if an offer is valid?
  • Please check all offers for the valid date and minimum $ amount.
  • These offers are only valid on orders purchased through DineMarket.com.
  • Discounts will be applied to the total purchase price and excludes taxes, service fees, and/or special handling fees.
  • Delivery subject to availability.
  • In order to take advantage of this offer, customers must have a valid account on DineMarket.com with a valid form of accepted payment.
  • Only one offer per household.
  • DineMarket reserves the right to modify or cancel this offer at any time.
  • Offer may not be sold, copied, modified, transferred, or used retroactively for prior purchases.
  • Offer has no cash value. DineMarket is not a retailer or seller.
  • DineMarket may not be available in all zip codes.
How does payment work?
  • When you click on submit and pay during check-out, you’ll be prompted to enter your credit card information.
  • All major credit cards are accepted for purchase.
How do I request a refund?
  • If you were missing items or received an item that was expired, spoiled, or damaged, please contact support@dinemarket.com.
  • Please make sure to notify us immediately as we will not be able to issue refunds past 24 hours after an order is received.
  • Once the request is received and approved, the amount for the items in question will be credited back to your original form of payment in 5-10 business days.
How do I know that all the suppliers on my account will deliver to me?
  • All the suppliers and products you see on your account are available for delivery to your area.
  • If a supplier doesn’t service your area, they will not show up on your list of suppliers.
When will my orders be delivered?
  • You are able to choose your delivery date per order in your shopping cart.
Can I track my order?
  • Real-time tracking updates are not available at this time.
  • Each supplier will try their best to reach out to you via email or phone with the status of your order.
  • Suppliers are not equipped to give you an exact delivery time.
  • Please make sure that the phone number in your account is correct so delivery drivers can call or text you when they’ve arrived and left your package at your door.
Is it possible to get contactless delivery?
  • You may request contactless delivery during the check out process by adding the request to your notes.
  • If this request is made, the supplier is not responsible for any items that spoiled because they weren’t refrigerated properly after delivery.
Can I return a product?
  • Absolutely! If the item you received is not fit for consumption or is the incorrect item, please call or email us within 24 hours of receiving your order.
  • We will reach out to the supplier to resolve the issue.
  • Please do not discard any item before speaking to us or the supplier about the refund or replacement.
Can I change my delivery address after I placed the order?
  • We will try our best to help you make the address change.
  • Please contact us by chat or at support@dinemarket.com to make that change as soon as possible.
How much does delivery cost?
  • Every supplier on DineMarket has a different minimum order amount for free delivery.
  • This information can be found on our home page under the supplier’s name.

    Still Have A Question?

    If you have a question that isn’t addressed here, we are always available via our online chat, phone or e-mail. We’ll work with you to get the issue or error resolved as quickly as possible.