FAQ

We’ve put together some frequently asked questions to give you more information about DineMarket.

When will my orders be delivered?
  • You are able to choose your delivery date per order in your shopping cart.
Can I track my order?
  • Real-time tracking updates are not available at this time.
  • Each supplier will try their best to reach out to you via email or phone with the status of your order.
  • Suppliers are not equipped to give you an exact delivery time.
  • Please make sure that the phone number in your account is correct so delivery drivers can call or text you when they’ve arrived and left your package at your door.
Is it possible to get contactless delivery?
  • You may request contactless delivery during the check out process by adding the request to your notes.
  • If this request is made, the supplier is not responsible for any items that spoiled because they weren’t refrigerated properly after delivery.
Can I return a product?
  • Absolutely! If the item you received is not fit for consumption or is the incorrect item, please call or email us within 24 hours of receiving your order.
  • We will reach out to the supplier to resolve the issue.
  • Please do not discard any item before speaking to us or the supplier about the refund or replacement.
Can I change my delivery address after I placed the order?
  • We will try our best to help you make the address change.
  • Please contact us by chat or at support@dinemarket.com to make that change as soon as possible.
How much does delivery cost?
  • Every supplier on DineMarket has a different minimum order amount for free delivery.
  • This information can be found on our home page under the supplier’s name.

    Still Have A Question?

    If you have a question that isn’t addressed here, we are always available via our online chat, phone or e-mail. We’ll work with you to get the issue or error resolved as quickly as possible.