Dinemarket Shop FAQ
Up until the pandemic began, DineMarket was a Wholesale Marketplace Only where restaurants and businesses went to discover and purchase from local suppliers. In light of the current COVID-19, we have seen many restaurants close. Our suppliers immediately reached out to us for help, as they wanted to keep their doors open to help the community members and their employees’ jobs. In hopes of helping both suppliers and consumers, we’ve created a simple-to-use online ordering food marketplace, where consumers can find local suppliers servicing their area, and receive discounted wholesale prices and quality service.
Most likely we don’t have suppliers servicing your area yet. Reach out to us to see about servicing your location!
All the suppliers and products you see on your account are available for delivery to your area. If a supplier doesn’t service your area, they will not show up on your list of suppliers.
- Create an account to view and shop products from any supplier that delivers to your home address.
- To add items, just click on the product to add to your shopping cart.
- When you are done, click on the shopping cart icon in the top right corner to preview your orders.
- The orders in your cart are per supplier. Click submit and pay for each order.
- You will receive an email confirmation for each order submitted.
Each supplier will have their own order minimum and cut-off time. You can view this information before your order is placed by hovering over the suppliers’ names on the left side of your screen.
Not at this time. Currently, orders can only be placed per supplier only. Each supplier packs and delivers its own orders.
When you click on submit and pay during check-out, you’ll be prompted to enter your credit card information. All major credit cards are accepted for purchase.
You are able to choose your delivery date per order in your shopping cart.
Real-time tracking updates are not available at this time. Each supplier will try their best to reach out to you via email or phone with the status of your order. Suppliers are not equipped to give you an exact delivery time. Please make sure that the phone number in your account is correct so delivery drivers can call or text you when they’ve arrived and left your package at your door.
Yes, you can cancel the order before the order cut-off time by going to “orders,” then by clicking on “order details” and then clicking on “cancel.” Both you and the supplier will receive order cancellation emails. After the cut-off time, your order can no longer be canceled. Orders can not be modified but If you do want to make changes to your order, give our team a call on 646-606-2380.
If you were missing items or received an item that was expired, spoiled, or damaged, please contact support@dinemarket.com. Please make sure to notify us immediately as we will not be able to issue refunds past 24 hours after an order is received. Once the request is received and approved, the amount for the items in question will be credited back to your original form of payment in 5-10 business days.
If you have a question that isn’t addressed here, we are always available via our online chat or send us an email at support@dinemarket.com. We’ll work with you to get the issue or error resolved as quickly as possible.